betjel Privacy Policy

When you register and use the betjel platform, we collect several categories of personal information. This collection is necessary to provide you with a functional, secure, and compliant gaming experience tailored to the needs of players in Bangladesh and beyond.

Information You Provide Directly

During the account registration process, you provide betjel with information that identifies you as an individual. This includes your full legal name, date of birth, email address, phone number, and chosen username. Where identity verification is required — either at sign-up or prior to processing a withdrawal — you may also be asked to submit documentary evidence such as a national identity card (NID), passport, or proof of address.

When contacting betjel support via live chat, WhatsApp, or email, the content of those communications is retained as part of your account record. This helps betjel provide consistent, informed assistance and supports our internal quality and compliance processes.

Information Collected Automatically

When you access the betjel website or mobile platform, certain technical data is collected automatically through standard web and application infrastructure. This includes:

• Your IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, session duration, and navigation patterns within the platform.
• Game titles accessed, betting activity, and transaction timestamps.
• Referring URL (the website or link from which you arrived at betjel).

Financial Information

betjel processes financial transactions via trusted third-party payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. betjel does not store full payment credentials on its own servers. Instead, we retain transactional metadata — including the payment method type, transaction reference numbers, amounts in BDT, and timestamps — required for account management, dispute resolution, and regulatory record-keeping.

betjel processes your personal data only for clearly defined purposes. We do not use your data for any purpose that is incompatible with those stated at the time of collection. The primary purposes for which betjel processes personal data are as follows:

Account Management & Service Delivery

Your registration data is used to create, maintain, and secure your betjel account. This includes verifying your identity, processing your deposits and withdrawals, crediting bonuses and winnings, and enabling you to access all games and features available on the betjel platform. Without this processing, we cannot provide the core services you have registered for.

Legal & Regulatory Compliance

betjel is obligated to retain certain categories of personal and transactional data in order to meet its responsibilities under applicable anti-money laundering (AML) frameworks, know-your-customer (KYC) requirements, and responsible gaming obligations. Age verification data, identity documents, and transaction histories are retained for these purposes for the periods specified in the Data Security & Retention section of this policy.

Personalisation & Platform Improvement

Usage data — such as the games you play, the frequency of your sessions, and the betting markets you explore — may be used to personalise your betjel experience. This may include displaying relevant game recommendations, tailoring promotional offers where you have opted in to receive them, and optimising the platform's user interface based on aggregated behavioural patterns.

Security & Fraud Prevention

Technical data including IP addresses, device fingerprints, and login history is actively monitored to detect and prevent unauthorised account access, fraudulent activity, multi-accounting, and the exploitation of promotional offers. Where suspicious activity is identified, betjel may use this data as part of its internal investigation and, where legally required, may share it with relevant authorities.

Marketing Communications

betjel may send you promotional emails or platform notifications about bonuses, tournaments, and seasonal offers — such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting events — where you have given explicit consent to receive such communications. You may withdraw this consent at any time by updating your notification preferences in your account settings or by contacting betjel support.

betjel does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, in order to operate the platform effectively and meet our legal obligations, we share certain data with a limited set of trusted third parties under strict confidentiality and data-processing agreements.

Payment Processors

To facilitate deposits and withdrawals, betjel shares transaction data with its payment provider partners — including bKash, Nagad, Rocket, Upay, and the banking institutions listed in this policy. These providers receive only the minimum data necessary to execute and confirm each transaction. All payment processors engaged by betjel are required to handle personal data in accordance with applicable data security standards.

Game Content Providers

The games available on the betjel platform are supplied by third-party game studios and aggregators. These providers may receive anonymised session and gameplay data to support game performance monitoring, RNG certification, and dispute resolution. betjel does not share individually identifiable personal data with game providers unless it is strictly required for the resolution of a specific player dispute.

Identity Verification Services

Where enhanced KYC verification is required, betjel may engage specialist identity verification service providers to process and authenticate the identity documents you submit. These service providers act as data processors under betjel's instruction and are contractually prohibited from using your data for any purpose other than verification.

Legal & Regulatory Authorities

betjel will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where it is required to do so by applicable law, court order, or binding legal process. betjel will, where permitted by law, endeavour to notify affected users of such disclosures.

Business Transfers

In the event that betjel undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by betjel may form part of the transferred assets. In such circumstances, betjel will take reasonable steps to ensure that the receiving entity honours the commitments set out in this Privacy Policy.

The betjel website uses cookies and similar tracking technologies to operate core platform functionality, analyse user behaviour, and deliver a more personalised experience. A cookie is a small text file placed on your device by a website server. Cookies cannot execute programs or deliver viruses to your device.

Types of Cookies Used by betjel

• Strictly Necessary Cookies: These cookies are essential for the betjel platform to function. They maintain your login session, remember your preferences during a visit, and ensure the security of your account. These cookies cannot be disabled without impairing core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how users navigate the betjel platform — which pages are visited most frequently, where users encounter errors, and how long sessions last. This information is used solely to improve platform performance and user experience.
• Functional Cookies: These cookies remember choices you make — such as your preferred language, game display settings, or notification preferences — so that you do not need to reconfigure them on each visit.
• Targeting & Personalisation Cookies: Where you have consented, these cookies may be used to deliver promotional content and game recommendations that are more relevant to your demonstrated interests on the betjel platform.

Managing Your Cookie Preferences

Most web browsers allow you to control cookie behaviour through their settings. You can configure your browser to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling strictly necessary cookies will affect the functionality of the betjel platform and may prevent you from logging in or accessing core features. Detailed instructions for managing cookies in the most common browsers are available through their respective support documentation.

betjel employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and the betjel platform, encryption of sensitive data fields at rest, strict access controls limiting data access to authorised personnel only, and regular security audits of the platform infrastructure.

All betjel staff and contractors who have access to personal data are bound by confidentiality obligations and receive training on data protection responsibilities. betjel's internal data-access policies follow the principle of least privilege — individuals are granted access only to the categories of data necessary for their specific role.

Data Retention Periods

betjel retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. The following general retention periods apply:

• Account registration data: Retained for the lifetime of your account plus a minimum of five years following account closure, in accordance with AML and KYC record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the lifetime of your account plus five years, or as required by applicable legal obligations.
• Support communications: Retained for three years from the date of the interaction, unless a longer retention period is required by an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of your marketing subscription plus two years from the date of unsubscription.
• Session and usage logs: Retained for up to twelve months in active form, after which they may be anonymised and retained in aggregate for analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with betjel's internal data disposal procedures. Where you request the closure of your betjel account, your data will continue to be retained for the minimum periods described above in compliance with our legal obligations.

As a betjel user, you hold a number of rights in relation to your personal data. betjel is committed to facilitating the exercise of these rights in a transparent and timely manner. To exercise any of the rights described below, please contact betjel's support team at [email protected].

• Right of Access: You have the right to request a copy of the personal data betjel holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data betjel holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your betjel account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request that betjel delete your personal data. This right is subject to betjel's legal obligations to retain certain data for regulatory and compliance purposes, which may override an erasure request.
• Right to Restrict Processing: You may request that betjel limits how it uses your personal data in certain circumstances, such as while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request that betjel provide you with a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to betjel processing your personal data for direct marketing purposes at any time. You may also object to processing based on betjel's legitimate interests, though betjel may be required to continue processing where compelling legal grounds exist.
• Right to Withdraw Consent: Where betjel processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

betjel will respond to verified privacy rights requests within a reasonable timeframe, and in no case later than thirty (30) days from receipt of a complete and verified request. Where a request is complex or betjel receives a high volume of requests, this period may be extended by up to a further sixty (60) days, with notice provided to you.

The betjel platform integrates with a number of third-party services to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming; payment processors including bKash, Nagad, and Rocket; analytics infrastructure; and customer support tooling. Each of these third parties may process certain categories of your personal data in the course of delivering their services to betjel.

betjel selects its third-party service providers with care and requires each of them to maintain appropriate data protection standards. Where third parties act as data processors on betjel's behalf, they do so under written data processing agreements that prohibit them from using your data for any purpose other than performing the specific services contracted. betjel does not permit its service providers to use your personal data for their own independent marketing or commercial purposes.

The betjel platform may contain links to informational content or promotional material that, when accessed, may transfer you to third-party environments. betjel is not responsible for the privacy practices of third-party websites and strongly encourages users to review the privacy policies of any external platform they visit.

betjel reviews this Privacy Policy periodically to reflect changes in platform features, applicable law, or data-handling practices. When material changes are made, betjel will publish the updated policy on this page with a revised effective date. Where the changes are significant enough to materially affect your rights or how betjel processes your data, we will endeavour to notify registered users via their registered email address or through a prominent notice displayed upon next login.

Your continued use of the betjel platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. Where updated terms require fresh consent, betjel will seek that consent through an appropriate in-platform prompt before the new processing begins.

How to Contact betjel About Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how betjel handles your personal data, please contact the betjel support team using the details below. betjel is committed to handling all privacy queries promptly, fairly, and with full transparency.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the betjel platform
• WhatsApp: +880-XXXX-XXXX
• Support Hours: 24 hours a day, 7 days a week
• Support Languages: English and Bengali
• Response Target: Within 24 hours for standard queries; within 30 days for formal data rights requests